Frequently Asked Questions

Are you open?

Yes! We have deliveries, pickups, and in-store shopping options. Please visit us at 6 Quickway Road, Kiryas Joel, NY 10950, Sunday through Friday between the hours of 10AM and 5PM.

Alternatively, stop in and see our beautiful displays and arrangements--for sale or order--at Rockland Kosher Supermarket located at 27 Orchard Street, Monsey, NY 10952, Sunday through Tuesday between the hours of 7AM and 1130PM, Wednesday from 7AM until 12AM, Thursday beginning from 7AM until 1AM, Friday from 7AM to 4PM, and Saturday between 915PM ad 1130PM.

Lastly, stay tuned as we bring you a brand new location in which to design, build, or just browse our latest designs and which will be located at our manufacturing facility on 4 South Street in Washingtonville, NY 10992.

Do you have a return or refund policy?

Absolutely! And while we strive to delight our customers, we understand that sometimes “things” don’t go as planned!

If you are dissatisfied with your order, then please reach out to one of our highly-trained staff members so that we can resolve the issue in a timely manner.

Do note, however, and based on health and safety regulations, we are unable to accept returns.

If your item arrived damaged or in an unacceptable condition, then do not hesitate in emailing us any time at In doing, please provide us with the following:

  • Your order number
  • Your name and a way to reach you either via phone, SMS, or email
  • A description of the issue
  • A photo of the item in question

We will be sure to process a full or partial refund or similar credit note based upon the information provided.

Should you not be satisfied with the outcome of our decision, then do please feel free to call us at 1 (845) 782-3067 between 10AM and 4PM Sunday through Friday and a Chocolate Decor customer care concierge will help make your order right in time for any occasion!

You may also contact us via WhatsApp during “non-duty” hours at the above number so we can follow up with you--first thing--the next business day.

I made an error--can I cancel my order?

You have two days to cancel your order, provided we have not already shipped the item(s). Before canceling your order, we kindly ask that you email us at first so that we can ensure you receive a timely reimbursement of no more than 14 days from the date of the cancellation request.

Do note, that we will provide repayment vis-a-vis by the same means of payment that used to place the original order.

When will my online order arrive?

Barring any unforeseen circumstances, online orders will arrive between two to five business days. You will receive tracking information for your order when a member of our fulfillment dispatches your order--same day guaranteed if placed before 2PM Sunday through Thursday.

What shipping service do you use?

We ship domestically using UPS and give you, our valued customer, the option to ship via standard post for $30 or using the two day option for $45. Local hand-delivery to Monsey, Monroe and KJ area is $10. 

More information on shipping throughout the United States can be found here.

Do note, and for quality assurance purposes, that we are unable to ship fresh flower arrangements via post. You are encouraged to speak with a member of our highly-trained staff, however, since we have a number of beautiful preserved flower arrangements from which you can choose. Or if you still want fresh flowers, please reach out to us so we can prepare a hand-delivery quote for your order.

Do you ship internationally?

Not yet, but if you have a pressing need, then contact a member of our customer care team and they will work with you to design a custom arrangement that can be delivered both near and far.

Won’t my chocolate melt during the hot summer months and my flowers wilt?

As noted, we are unable to ship fresh flowers and, so, offer preserved arrangements that are not only economically friendly, but longer lasting.

During the summer, our in-house delivery team will hand-deliver your chocolate platters and trays to within the local Monsey, Monroe, KJ, and NYC area so as to ensure only the highest-quality product is on display--and ready to enjoy--at your next event.

Do note, however, that this comes at an additional charge and that we kindly request you provide a member of our customer care team with your specific “need by” date and location when placing your order.

If you should still have concerns, though, please feel free to “swap out” our delicious chocolates with our equally tasty goodies and nuts--just ask a member of our team when you place your order!

What if I need to expedite my order?

Expedited shipping can be coordinated with an expert member of our sales team or customer care staff. As stated, we do offer local, standard and two-day shipping options for $10, $30 and $45, respectively.

Do note, and despite our best efforts, we might not always be able to expedite your order if placed near our cut-off time of 2PM.

What if I need to ship to a destination other than my home or office?

We are more than happy to ship upstate to the Catskills--where many people spend their summer vacations--and which is available upon request.

Do note, however, that this comes at an additional fee of $50 for a Friday delivery and $100 for a request made for Sunday through Thursday.

Can I ship one order to multiple addresses?

Yes! We specialize in “splitting out” addresses for companies and corporations that wish to send multiple items to different members of their staff. Please have ready all the addresses and we’ll be sure to get the right item to the right person as well as provide your accounting team or organization with a single invoice for easy payment.

How does event setup and teardown work?

If you’re hosting an event, then please let a member of our talented sales team know so that they can account for this line item on your final sales order.

Do note, and based on whether your team is purchasing the product in question or merely renting it for the day, the fee will vary based on the duration of the event and the complexity of the product setup!

How does pickup work?

Please contact our sales team or a member of our customer care force to ensure your order is ready for pickup and then simply “pop in” to our store--located at 6 Quickway Road, Kiryas Joel, NY 10950--between the hours of 10AM and 5PM.

If that location proves inconvenient, then please consider placing and picking up your items at the Rockland Kosher Supermarket located at 27 Orchard Street, Monsey, NY 10952, Sunday through Tuesday between the hours of 7AM and 1130PM, Wednesday from 7AM until 12AM, Thursday beginning from 7AM until 1AM, Friday from 7AM to 4PM, and Saturday between 915PM and 1130PM.

Lastly, stay tuned as we bring you a brand new location in which to pick up your order and which will also be located at our manufacturing facility on 4 South Street in Washingtonville, NY 10992.

Do I need to order in advance?

Not at all, but we strongly encourage you to do so in order to ensure that we have--on hand--your bespoke flower arrangement, platter, sectional, or gift box.

It is best, of course, to place your order online in order to provide us with the best phone number and email address in which to contact you should a particular item be in “high demand” and, therefore, out of stock.

Can you customize my order?

Absolutely! We specialize in engravings and messaging so that no order goes without that “special touch”!

Please also consider adding a message card or requesting a gift wrapping option or paper bag to give your item that something extra!

Where do you get your chocolates from?

We work with only the finest local area, Kosher-certified chocolatiers in order to source chocolate-covered peanuts, truffles, nuts, and more for you. We look for best practices, exchange feedback, and ensure that we pass along only the highest quality--and most sustainable--products.

What about allergens?

Product and component descriptions are available upon request, but we strongly encourage anyone concerned about nut-, soy-, dairy-, egg-, or gluten-allergies to contact a member of our customer care concierge staff since we are able to rearrange products and package them in a way that avoids cross-contamination.

Are ALL your product kosher certified?

All our delectable treats are kosher certified under the Vaad HaKashus Kiryas Joel with both our chocolates and nuts having attained parve status unless explicitly stated otherwise.

Can I place a bulk order for a special event?

Yes! Please reach out to us via email at or on the phone so that we can better understand the event size, date, time, and any other special requirements in order to make each “party favor” a hit.

Better yet, feel free to chat with us online via WhatsApp!

Where do I begin with planning my large event?

First off, breathe a sigh of relief since you’ll be in the hands of true professionals! We’ll work with you, one-on-one, to ensure we remain within budget and cost while simultaneously ensuring your event sparkles and shines.

We have rentable units as well as more bespoke options for purchase and are more than happy to custom design a cart, arrangement, or similar display for any big day!

How can I pay for my order?

We accept most major credit cards, to include Visa, MasterCard, Amex, and Discover.

Additionally, we are fully integrated with Stripe,, and Cardknox, which not only ensure safe and secure debit- and credit-card transactions, but offer you, our valued customer, even more ways to pay using digital wallets like PayPal and Apple Pay.

Alternatively, and if you are placing a large, corporate order, a member of our sales team can work with you and your accounting firm in order to create an installation payment plan so that you can enjoy your event without having to pay everything upfront.

Will I receive a receipt or invoice?

When you order online, take care to ensure you enter your email address correctly as a member of our dedicated staff will be sure to issue payment confirmation electronically.

If you need a formal invoice, then do not hesitate in reaching out to us at so that you have all the documentation you need in order to seek reimbursement through your company or firm’s accounting department.

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