Shipping & Returns

Shipping Policy

Chocolate Decor offers order customization and FREE shipping on orders of $75 or above, per ship-to address! 

Orders less than $75 per ship-to address cannot be customized with special instructions or engraving and incur a $20 delivery fee. 

Corporate customers ordering 10 items or more that need to be delivered to multiple locations may be eligible for special shipping arrangements! Please contact our customer service team for details 845.​782.3067 (phone/WhatsApp) or

UPS Deliveries Outside of the NYC and Lakewood Metro Areas

  • Flowers: Items with fresh flowers can unfortunately not be shipped 

  • State of Florida: $8 surcharge for dry ice packaging 

Thank you for shopping at
If, for any reason, you are not completely satisfied with a purchase we invite you to review our policy on refunds and returns.

The following terms are applicable for any products that you purchased with us.

Your Order Cancellation Rights

You are entitled to cancel your order within 2 days of placing your order, provided we haven’t already shipped it. Please email us to if you wish to cancel your order.
We will reimburse you no later than 14 days from the day of the cancellation request. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.

Returning Goods

Seeing as the nature of our products are foodstuffs, due to health and safety concerns, we cannot accept returns. If you received a faulty or damaged item, please send us a picture of the product and we may process a full/partial refund/credit note, according to our discretion.

Contact Us

If you have any other questions about our Returns and Refunds Policy check out our FAQs page or feel free to contact us: